Shipping policy

I ship with Canada Post & Purolator Courier - you get to choose shipping method and the service.

I ship orders twice each week from our fulfillment location in Fredericton, NB. Shipping takes place on Mondays and on Thursdays. Perishable goods (fresh henna paste) will only be shipped on Mondays, so that they are not caught over a weekend in a warehouse. Fresh henna paste, when it ordered (even if it is part of a larger order with non-perishable products) MUST ship by the fastest means possible: ExpressPost or overnight Courier. When you see transit days in the shipping time estimates please understand that transit days are BUSINESS days... weekends and holidays are exempt from these transit estimations. For example: One Business Day shipping service means that your order will take one day from time of fulfillment to reach you. If your order is posted on a Monday - one business day is the next day, Tuesday. 

Please triple check your address, as we are not responsible for mis-delivery based on errors made at the time of ordering. 

If you have an emergency - and need your order asap - please call or text and I will see if I can help!

If a package was not picked up in time from the post office & returned to me, or if your package is returned to me because of an incorrect or incomplete address, there is a fee for me to reclaim the package.
In order to still receive your package, you'll have to pay the reclaim fee & pay for shipping again.
Please contact me right away if you know your item was returned & still want it back. Since I don't resell henna powders that were kept of out the freezer for long periods, I will often choose to not reclaim the parcel, which means it goes to the land of dead parcels. 

**new USA TARIFFS
My shop is set up to calculate & charge the DDP Duties & Tariffs at checkout. That way it's all paid up front & you won't have any surprises when your package is delivered.