Política de reembolso

Some products may be returned within 7 days of proof of delivery with receipt or packing slip if: 

  • they are in their original packaging
  • they are unopened, sealed & in their original condition.

Please contact me for authorization & begin the process of a return.
You are responsible for return shipping fees. As a small business, I don't have the margins to cover the shipping services.  

The following items cannot be returned and are non-refundable:

  • Fresh Henna Paste & Cones
  • Henna Powder
  • Product Samples
  • Individual products purchased as part of a kit or bundle (the entire kit or bundle must be returned)
  • Gift Purchases (items bought for you by someone else)
  • Sale Products
  • Products that "didn't work" *see below
  • Products in packages that were returned to sender for failure to pick up at the post office
  • Products in packages that were returned to sender because the address was incomplete / incorrect

Returns must be shipped with tracking and postal insurance. If it's lost or damaged in the mail, we can't proceed with the return & refund. 
Refunds will be processed based on the original form of payment.

* Products that "Didn't Work"
I supply the highest quality products. I store them properly & use them myself.  They work ;)
But it won't seem that way if my storage & use instructions aren't followed! Or if you try to use my high quality products with a low quality something sold at a store (for example: using our awesome indigo powder with another retailer's henna powder).  Between my product descriptions, online instructions & tips, all the information & warnings (like henna might not bind to dye resistant grey or chemically damaged hair) are available before purchase.  I am happy to troubleshoot with you as to why you might have had a problem with a product working ;)

Damaged Items
Please inspect your order as soon as it arrives. If it looks like your box was compromised & your products inside were damaged, please take a picture right away! Send a copy of the pics to me & I'll open a case with the freight company. 

Lost Items
Please contact me if 7 business days have gone by without any word about your order. The sooner we get started on an insurance claim, the better. Canada Post will not even open an insurance claim if too much time has passed. 
You must reply to Canada Post emails / phone calls when they try to contact you to confirm the lost package. If you don't, they won't cover the loss, which means that I can't replace your lost items.

Cancellation Policy

I try to fill & ship orders as quickly as possible - usually same day  (or early next morning, if you ordered at night). So if there is an oops & you'd like to cancel your order, please both call & email me right away.  Since it's a matter of getting a hold of me before your order is dropped off at the post office, I can't officially guarantee cancellations; but if it's necessary, hopefully we will connect in time :)

new ** USA DDP TARIFF DUTIES & TAXES:
If a package to the US is lost / damaged, please note the new tariffs are NOT refundable.  So even if a package is lost or damaged in the USA, I can replace it with the normal shipping insurance, but the Tariffs will have to be paid again by the customer :( 

Please return to:
Henna Canada, 569 Broad Street, Fredericton, NB  E3A 5J6